Crystal Delta · CGAP 3.0

Monthly rating anchors

What each rating looks like at every level and stream. Judge the month against this person's own level. Comparing them to the rest of the team is how ratings start to drift.

Did they meet the role's requirements this month?

No → Needs Support

Q2 · if Q1 yes

Did they go past the role? Improved something, owned more, got noticed for the right reasons.

No → Delivering

Q3 · if Q2 yes

Did it make a difference worth telling leadership about?

No → Exceeding

Q3 · yes

A story you would actually retell to leadership.

Yes → Outstanding

Stream

Standing rules for leads

Rate the month, not the person.One strong or weak month doesn't define anyone. That is what the year-end average is for, and it is the average that carries the increment.

Evidence for the top two.Exceeding needs two or three examples you can name. Outstanding should be a story worth retelling to leadership.

Needs Support is never a surprise.If the rating is the first they hear of it, the problem is the feedback, not the person.

Check the spread.Mostly Delivering is a healthy team. If four in five are Exceeding, the bar has slipped. No Needs Support in a whole year usually means someone is dodging the hard conversation.

Escalations. Needs Support: mandatory note, skip-level review, People Manager follow-up; two months running triggers a PIP. Outstanding: note, skip-level approval, and spot recognition the week after.